Signing up for internet!

I just went to the ordering form and filled in my info. As I was there, I clicked on the User Agreement; here are some important clauses that you might find useful:

Billing. All terms are due up front. If you sign up for the lowest rate then you are likely on the 1 year term. You will be billed the entire term up front and then billed on a yearly basis.
All credit cards are billed automatically on there renewal dates. If you do not want to renew your account please cancel the account on or before the renewal date. Cancellations must be done by e-mail and sent to accounting@acanac.com or billing@acanac.com. Please make sure you obtain the cancellation ID or ticket number for your request to confirm cancellation of service.

30 Day Money Back. If you are not satisfied with our service for any reason within the first 30 days, Acanac will provide a full refund less any usage incurred through long distance charges. After the initial 30 day period a customer must complete the remainder of the term. Customer(s) may choose to cancel the account prior to the end of term however, no refund will be issued for that period. Acanac Inc. understands that due to the nature of our technology and affiliations with other partners, issues can occur which are out of our control. In such cases Acanac Billing department may choose at our sole discretion to grant refunds on a case by case basis. Furthermore the 30 day unconditional money back guarantee does not apply for renewals. Customers must terminate the agreement before or on the renewal date. Should a client forget to terminate before the renewal date, clients will be required to pay each additional month of service ( at the monthly rate ) and the remainder will be refunded.

In addition to the twelve months at $18.95/month (a subtotal of $227.40), I also was expecting to pay a bit for a router that Acanac supplies (I was renting a router from Rogers for $3/month, so I have to get a new one anyways!).

The sidebar says:

Modem Info

Due to theft of devices we are now charging 49.95 Canadian for all DSL modems. Once your service is terminated Acanac may choose to buy back the modem at the same price. There is no obligation to purchase the hardware from our customers.

So - a total of $277.35 for the first year, and then I should expect to pay the regular rate for the next year of service. That works out to $33.95/month x 12 months = $407.4/year. Considering I'm paying $38.99/month for internet with Rogers right now ... no problem!


I ordered the internet at 11 pm on Monday evening and got this nice message:

Thank you for your order. We appreciate your business.

Orders take approx 24 - 48 hours to process . Should we have any questions or concerns regarding any information on the form we will contact you.

DSL modems are automatically shipped within 2-3 days unless a client has stated otherwise in the comments section. If you do not require a modem and forgot to add the comment simply contact our sales office and they will be more then happy to correct this for you.

For those customers who are requesting a modem please note that it takes approximately 2 - 3 business days to ship. Once you receive your modem simply plug it in and wait for the signal. DSL installation takes approx. 7 business days from the time of have submitted this form.

Customers who have their own DSL modem will receive an e-mail within the next 24 - 48 hours with your login and password. Once you have received that info simply configure your own DSL modem with the PPPOE login and password and plug in your modem to your phone line. Once service is activated your modem should connect automatically. Please note activation is the same for all users thus it will also take approximately 7 business days from now for activation.

Should anyone have any questions or concerns please do let us know.

Once again thank you for your order and we look forward to a long term relationship.


Best Regards,

Acanac Inc.

We'll see how long it takes to get set up!