Router is here...small issue :(

The router arrived via FedEx, I took a few pictures in case you'd like to see what's in the package:


They arrived on Tuesday the 17th, six business days since ordering internet (as promised). I hooked it up to the phone modem I have ... and ... nothing.

I sent a quick email to Acanac (10:30pm that same day) saying "Are you able to see if my DSL connection is active, or tell me when it should be? I'm pretty sure I'm connecting the router correctly, but would like to make sure!"

By the next morning I received this reply:

Hello,

As I checked your order has been rejected on account of "Tn not found in bell database (incorrect tn or local provider)",

Are you sure this is an active Bell phone number xxx-xxx-xxxx?

If it is non-Bell, you'd need to provide us with your circuit ID. for all NON-BELL landlines (eg: Primus, Yak, Tek, etc.), we require the circuit number formatted as LCLXXU######000BCLA000, which you can get from your current service provider.
If your phone provider does not provide any circuit number,you will need to order dry loop DSL service that costs 8$/month more.

Best Regards,
Acanac Inc.

What?

I looked on the Acanac website for information about this "dry loop" and found this:

Naked DSL

Acanac Naked DSL lets you surf the net with out having an active phone Line. This is great for cell phone users who do not have land lines or Voip users who are tired of paying the big bucks to the major phone providers. All you need for Naked (Dry Loop) DSL is a phone jack. No dial tone is necessary.

Note: Naked DSL is only available In Ontario and Quebec and it costs an extra $8 per month.

I do have an active phone line, though! I thought it would work.... Next I called my Rogers to see if I could get a circuit ID. They don't have them - only Bell does.

I searched the Acanac community for "rogers dry loop" to see if anyone else has had the same issue, and came up with this thread called Do I need to stick with Bell home phone to have Acanac ASDL?

The answer is something like this: You can use anyone that is an analog service (Bell), but not digital (Rogers).

It would be awesome in the future if Acanac would inform new customers ahead of time of this fact!

So I replied to the email that Acanac tech support had sent me, saying that I guess I'll need to order a dry loop. Really quickly I got a reply:

Hi,

We are really sorry for inconveniences,

First of all, I have extended your account term for 2 weeks for unused days and the next due date will be on 2010-11-24.

Also, please note the charge for dry loop service is 8$ per month,
Do you agree with the charge?

We are looking forward to hear from you.


Best Regards,
Acanac Inc.

I replied in the affirmative, and now just need a dry loop installed. The good thing (the silver lining, as it were) is that this brings me one step closer to ditching Rogers altogether and signing up for Acanac's home phone service as well! (We'll wait to do this after internet is up and working well!!)

I'll post when the dry loop has been installed!