Potential issues

I've tried to do my research before switching! Mostly I visited the Acanac forum, in addition to a few Google searches and asking friends what they thought about their Acanac.

I found a few people talking about some potential issues such as:

• Annual billing. A number of people don't realize when they sign up that their second year of service is billed automatically, and that it's going to be at the regular (i.e. non-discounted) price. Then, when they see a charge on their credit card bill that they forgot about, they flip out.
• Issues getting connected. There seems to be some work done by Bell, and some by Acanac - I can't follow everything (likely because I haven't gone through it?).
• Poor customer service (billing and technical support). I suppose my attitude towards this is that (for the most part) you tend to get what you pay for. Do I need to get problems resolved in ten minutes if I ever have a question? I'll pay for it. So far I've emailed Acanac twice; it's taken one and two days for them to respond. Considering it took Rogers over two years to get our home phone number into the white pages and 411 ... that's acceptable.
• Downtime (scheduled or not)
• Speed variations or just overall a lower speed than promised (5mbps down, 800 kbps up). This might be imposed upon Acanac by Bell, not sure!
  

One friend's feedback to me (he's talking about his friend), which sums up some of the issues:

After four weeks, the internet service still hadn't been provided. And when he asked for a refund, they were very vague on instructions and even hung up on him once. Just overall very poor communication and attitude. Last I heard, he's still dealing with them. He ended up going with Rogers, which started the service within a week.

So - that just about sums up the worst-case stories. I feel a lot better signing up for Acanac knowing that the worst that can happen isn't all too bad! I will of course keep this blog updated with any issues that I encounter.